Shipping Policy
Last Updated: 11/12/2025
At Avalon Professional Pharmacy, we are committed to providing convenient, reliable, and secure options for receiving healthcare products and wellness items.
1. Shipping Availability
We offer shipping services within the state of Maryland (and to other approved areas as permitted by applicable law). All products are shipped in compliance with state and federal regulations to ensure product integrity and customer safety.
2. In-Store Pickup
Customers may choose to pick up their orders in person at our pharmacy:
12100 Annapolis Road, Unit #2, Glenn Dale, MD 20769.
Pickup orders are typically ready within 1–2 business days after order verification. We will notify you once your order is ready for collection.
3. Local and Same-Day Delivery
We provide local delivery services to nearby customers for added convenience. Same-day delivery is available for eligible orders within our local service area, subject to a variable fee depending on distance and delivery time. Please contact us for availability and delivery fees.
4. Processing and Shipping Time
Orders are usually processed within 1–2 business days after verification and payment. Shipping and delivery times may vary depending on carrier, location, and product type. Temperature-sensitive items are packed and shipped according to manufacturer and regulatory standards.
5. Shipping Fees
Shipping and delivery fees depend on destination, order type, and delivery speed. In-store pickup remains free of charge.
6. Order Verification
All orders must be verified by a licensed pharmacist before shipping, delivery, or pickup when applicable. We may contact you or your healthcare provider for clarification if needed.
7. Delivery Issues
Avalon Professional Pharmacy is not responsible for delays caused by incorrect addresses, carrier issues, or circumstances beyond our control. If a shipment or delivery is lost or damaged, please contact us immediately for assistance.
8. Returns and Refunds
For the safety of our customers and compliance with applicable regulations, all sales are final. We do not accept refunds, returns, exchanges, or cancellations for any items, including over-the-counter products, medical supplies, and durable medical equipment.
9. Contact Information
For questions about shipping, pickup, or delivery, please contact us:
Avalon Professional Pharmacy
12100 Annapolis Road, Unit #2
Glenn Dale, MD 20769
📞 Phone: (301) 383-0142
📧 Email: avalonprofessionalrx@gmail.com